If you do not find the answer to your question below, please contact us directly with any questions you may have.
Email: info@edit-group.com.au
Phone: +61 2 9212 0664
The easiest way to order from us is to purchase via our website using PAYPAL. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa, Mastercard and Amex) or direct deposit.
Goods paid for by direct deposit will be shipped once we have confirmation that the payment has gone through.
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Email: info@edit-group.com.au
Phone: +61 2 9212 0664
Orders received will be dispatched within 48 hours where possible. You will receive an email confirming the dispatch of your order once it has been sent.
Deliveries within Australia will be sent via Express Post by Australia Post. Deliveries will be received on the next working day if you are within the Express Post network. EDIT cannot be responsible for items lost in the post. Please note that larger items may be delivered by TNT.
Delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart.
Flat rate deliveries charges are:
POSTAGE COST PRICE RANGE
$15.00 AUD $0.01 AUD – $99.99 AUD
$30.00 AUD $100.00 AUD – $299.99 AUD
$65.00 AUD $300.00 AUD – AND UP
During the check out process, you should specify any special delivery instructions. If, for some reason, there is a delay with delivery of your order we will let you know within 2 working days, and communicate a updated time frame. Should the delayed delivery time not meet your needs, we will be happy to process a refund.
We endeavour to make sure that all products shown on our site are in stock, and that pricing is true and correct.
If an item on the site is out of stock we will clearly communicate to you when the item/s will be available for delivery. If that is not acceptable we will provide you with a full refund.
To enquire regarding an out of stock item, please email us on info@edit-group.com.au
We currently do not provide International shipping through our web shop. However we are happy to process an order manually and calculate the individual shipping cost.
To enquire about international orders, please email us at info@edit-group.com.au
All prices on our website are in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).
We would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only, there are no refunds on sale items
-For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging.
Any refund amount will be less the shipping charge.
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Exchange items will be processed as a new sale and a return. Simply place and pay for a new order online at www.edit-group.com.au or via email, and return the original item to be exchanged for a prompt refund.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.
Please contact us directly with any questions you may have.
Email: info@edit-group.com.au
Phone: +61 2 9212 0664