If you do not find the answer to your question below, please contact us directly with any questions you may have.

Email: info@edit-group.com.au
Phone: +61 2 9212 0664

Website Terms and Conditions

If you do not find the answer to your question below, please contact us directly with any questions you may have.

Ordering

The easiest way to order from us is to purchase via our website using PayPal. Once you have processed your order online you will receive an email confirming that the order and payment have been received.

We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa, Mastercard and Amex) or direct deposit.

Goods paid for by direct deposit will be shipped once we have confirmation that the payment has been received.

To process a manual order please email or phone 61 2 9363 1245 with details of your order, preferred payment method, your shipping address, email address, and phone number.

Delivery

Orders received will be dispatched within 48 hours where possible. You will receive an email confirming the dispatch of your order once it has been sent.

Deliveries within Australia will be sent via Australia Post can be expected to arrive within 2 working days. This may be longer in remote areas. EDIT cannot be responsible for items lost in the post. Please note that we may deliver larger items via TNT.

Delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart.

During the check out process please specify any special delivery instructions. If, for some reason, there is a delay with the delivery of your order we will let you know within 2 working days, and communicate an updated time frame. Should the delayed delivery time not meet your needs, we will be happy to process a refund.

International Orders

Currently we do not provide international shipping through our web shop. However we are happy to process an order manually and calculate the individual shipping cost.

To enquire about international orders, please email us.

Pricing

All prices on our website are in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax). endeavor to make sure all products shown on our site are in stock, and that pricing is true and correct.

Returns & Exchanges

We would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:

- Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or provide a full refund. Please note, as mannequins and fabrics by the metre are made to order these are not eligible for a refund.

- For a full refund, you need to contact us and return the item to us within 7 days of receiving the item/s. This applies to full price items only, there are no refunds on sale items.

- Any refund amount will be less the shipping charge.

- For an exchange or credit note, you need to contact us and return the item within 7 days of receiving it. Any credit notes issued will be valid for 3 months.

- Any returned item must be in perfect condition, with no damage to the item or the packaging.

- Items made to order are not eligible for a refund in accordance with the laws in New South Wales.

We recommend you use registered post or a track-able courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

Exchange items will be processed as a new sale and a return. Simply place and pay for a new order online or via email, and return the original item to be exchanged for a prompt refund.

Shipping charges will be waived only if the returned item is faulty.

Refunds or credit notes are only processed once the original item has been returned to us.

Please contact us directly with any questions you may have.

EDIT Fabrics

All of our fabrics are printed to order and are available on a variety of base cloths.
Please allow 2 – 3 weeks for printing and delivery.

Please be aware that print colours may vary slightly due to varying brightness and contrast on your devices screen.

Out of Stock Items

If an item on the site is out of stock we will clearly communicate to you when the item/s will be available for delivery. If that does not meet your needs we will happily provide you with a refund.